Should you encounter a paywall in trying to access a journal or article, don't automatically assume that it is a cancelled title. Do check the journal record to verify the coverage dates, as we may not license all issues. If it's an issue we should have but you can't access it, please contact us through one of the methods pointed to on this page or via email@example.com. A range of problems could be involved. Renewals are sometimes not accurately processed by vendors or there could be a technical detail we need to sort out. Stated coverage dates may occasionally be inaccurate as well.
If you would like help doing research in a particular online resource, do check the database A-Z page. Any special instructions for using resources are included in the descriptions.
Additionally, the database entries include a question mark (?) icon with links to help resources created by the vendors if available.
Most resources offer help guides, typically pointed to in the resource's header.
Need additional help? Please contact the library through one of the methods pointed to on this page.
It is recommended you access resources through the library website rather than directly going to resources through your web browser, so you are always properly authenticated for off-campus use.
As a general rule, it is recommended you stay current with updates to browsers and programs that support pdfs.
It can also be helpful to clear your browser cache, history, and cookies, as these commonly create issues for users in accessing library online resources. Switching to a different browser may provide the quickest solution.