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FAQ: Popular Questions

FAQ - Can I eat in the library?

Yes. We allow food and non-alcoholic beverages in all areas except the Archives and Special Collections reading room on level 4. Thank you in advance for cleaning up to keep a clean environment.

Q. How do I log in to wireless on campus?

If you have a NetID, use the Eduroam network. To log in, use your (for example: and your NetID password. The eduroam network is the wifi that will allow you to easily access library resources. 

If you are a community member, use the grizzlyguest Guest network. After selecting that network, open a web browser and you will be redirected to a Guest User login page. Read the terms of use, then enter your email address and click on the "I accept" button.

Both networks are free of charge.

Contact the IT Central Help Desk at (406) 243-HELP (4357) for technical assistan

Q. How do I donate a book to the library?

We do not take donations at this time.

If the materials you are interested in donating include unique and valuable manuscript and print materials related to regional history, please contact Donna McCrea (406-243-4403), Head of Archives and Special Collections.

Q. How do I print at the library?

There are two ways to print at Mansfield Library and Payne Family Library:

1. From your personal laptop

Go to the UM PaperCut website and log in with your NetID and password (if you don't have a NetID and password, use the second method, outlined below, to print at the library). Upload a document and choose a printer in Paw Print (e.g., black and white double-sided or color) to send your document(s) to. In Paw Print (located on level three), you can pay with UMoney, credit card (Visa, Mastercard & Discover), check, or cash. This print method doesn't work with tablets or smartphones. 

2. From a library computer

If you have UMoney in your account, you can print directly from any computer in the library to self-serve printer (in Mansfield Library, those printers are located on levels one and three).

You can also log in to PaperCut and send a print job to Paw Print.

For a quick print; Paw Print has its own computers that don't require a NetID login and allow you to print directly to Paw Print without using PaperCut.

Q. How can I scan a document?

You can use one of six flatbed scanners on level three to scan your document without charge. If you wish to scan a photo, oversized, or specialty scan, the folks over at PawPrint (also on level three) will be able to help you for a service charge.

Q. What is the best database?

This depends on what you're looking for! And, most research requires searching in more than one database.

For further assistance, stop by the Reference Desk, call the Desk at 406-243-6866, or use the chat service or email a message with your specific question. The chat/email option appears in the lower right corner of the library web pages. The Desk, phone, and chat hours are 9am-5pm, Monday-Friday. Email messages are responded to from within 24-48 hours.

Q. Do you have a copy of my class textbook that I can check out?

We may have the item if your instructor put the textbook on reserve at the library. To find out, search in the Course Reserves search tab from the library homepage. You can search by the title of the book, or use the course code or your instructor's name (see image below).

While the library rarely purchases traditional textbooks for our general collection we may have other items required for your courses. Use the OneSearch search tab to find out.

screenshot of course reserves tab on home page

Q. My Ebook Central account is no longer working...what do I do?

Ebook Central offers personal accounts to users for functions like keeping a bookshelf of saved items and downloading content, etc. Effective 8/1/19, the library moved to a new Ebook Central url and patrons are now required to register on the new site at

Patrons who had a previous personal account with bookshelf items can request that they be moved to their new account. Please send your request to

Be sure to include your old and new user names. Use the text: Please move the saved bookshelf items from Ebook Central site umontana to Ebook Central site msoumt for the following user: New msoumt username: Example123 Old umontana username: Ex1234 

If you don't know your old user name, send an email to with a request for help.  

Q. Are UM users able to buy inexpensive paper copies of Springer e-books?

Yes, the publisher Springer has a service called MyCopy where users can place an order for a softcover edition of an e-book on the Springer site for $24.99 and have it shipped to their mailing address.The service is limited to the 2005-2015 Springer e-book collection titles owned by the library.

A quick guide to the service is available here.

To browse available titles, visit the Springer E-books platform.

Deselect Include Preview-Only content to browse e-books owned by the library.

Include preview content only

Q. How do I get the full text of an article in PubMed?

PubMed contains over 29 million citations for biomedical literature from MEDLINE and other sources. PubMed does not include the full text of journal articles; this is provided through outside sources.

A good practice is make sure you are set up to search UM’s library collections in PubMed so you can more easily obtain full text. This can be accomplished by accessing PubMed through the custom, institution-specific link posted to the library’s database page; look under 'P' to get to PubMed or go here.

Alternately, a user may add the University of Montana to their personal PubMed account under My NCBI>My NCBI Site Preferences. Find University of Montana-Missoula in the Outside Tool Preferences.

Once associated with the UM library, you should be able to view a maroon "University of Montana" button in the top right corner of a PubMed record, that is a pathway to check for article availability in the library’s collections. Note the button displays regardless of whether the library can supply the full text of an item.

Here to help

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Mansfield Library
Phone: (406) 243-6866

Toll-free: (800) 240-4939